After your Upgrade - Active and Inactive learners explained

Any learners that were Suspended or on Long Term Leave in your previous LMS will be set as Inactive after your upgrade.

Please note that a learner will not be able to access their account when they are set as Inactive.

After your Upgrade, to amend your learner's status to Active or Inactive:

• Click Users in the left-side menu to open the Users page.
• Use the search bar to find the user you want to set active/inactive.
• Click the three-dot button {…} on the right side of that user’s row.
• Select View/Edit User Details.
• Change the status of a user by toggling the Active/Inactive switch next to their name.
• Click Confirm to save the changes and update the status.

Please note: If you want to reactivate a user account with a username sign-in, the username will stay the same, but you’ll need to reset the password. Remember to share the new password with the user via your preferred communication method.

FAQs

1. Can an Admin access the training history of an inactive learner?

Yes, as an Admin, you can access the training history of inactive learner. This will show in their profile card within the Enrolments section by clicking on their Email/Username, or within the Reports "Archived" tab of the reports section.  

2. Do inactive learners appear in analytics reports?

No, inactive users are not included in analytics reports. To download this data, head to the "Archived" tab within Reports section, click on the "Inactive user" button, and export the data whilst viewing this tab.  

3. When "all users" are enrolled in a course, are inactive learners included?

• If the enrolment method of a course is changed to "everyone", then inactive users will be enrolled but they won't be notified about it or have access to it. Your credits/user seats won't be affected by that, as those are only used once a learner starts a course. Enrolments do not impact credit count/user seats. However, if those users were to be made active again, they would get full access to the enrolled course right away. 
• If you are enrolling users via the "tick box method" within the iHasco enrolments area, just be sure to be within the "Active" users tab to only apply these enrolments to those who are active on the platform. If you are within the "All users" tab, this will include the inactive users too. 

4. Can a user be reactivated?

Yes, admins can set users as inactive or active as many times as needed. Please note, that once "no email" users are reactivated, their previous passwords will no longer be valid and the admin will need to set up a new temporary password and communicate the updated login details to the users.

5. What does it mean for a user to be inactive?

Inactive users lose all access to their account, including past courses and the ability to view or download certificates. They also do not receive any emails sent out by Admins.

6. Will inactive users still belong to segments?

Yes, providing their profile data is not deleted, the user will remain in a segment. They will just show as inactive, and their results will show within the archived tab of the reports section.

7. Does making a user inactive free up user seats/credits?

No, marking a user as inactive does not free up user seats or credits. User seats and credits are consumed once a learner begins a course. If a learner has already used a seat or credits (i.e. started a course) and is then set to inactive, these remain counted and are not reimbursed.