After your Upgrade this is how to reset a password

Created by Jo Jones, Modified on Tue, 29 Apr at 3:27 PM by Jo Jones

After your Upgrade this is how to reset a users password

Click Users in the left-side menu to open the Users page.
Use the search bar to find the user you want to set active/ inactive.
Click the three-dot button {…} on the right side of that user’s row.
Select View/Edit User Details.
Click the Reset password button above the learner’s name.
Click Send Email button to confirm the request if the user logs in using an email address. The user will receive an email to change their password.

If a user without an email address has forgotten their password, enter a new temporary password for them in the fields when Reset password is selected. They can then use this to login and set a new one. Let the user know their new temporary password.